Customerservice
Get in contact with us:
Send us an Email: [email protected]
Company details
| Mailing Address | Other: |
| CROSS-SHOP.com | KVK: 14105304 |
| Molenvaart 7-X081 | USt. IdNr: NL001819080B13 |
| 6442PK Brunssum | IBAN: NL89ABNA0536706166 |
| The Netherlands | BIC: ABNANL2A |
Want to return something? No problem.
Click here for more information.
CROSS-SHOP.com is an online shop without a physical store that you can visit.
Contact us
Frequently asked questions
Your order
1.1 How long is the delivery time?
We ship the most of our parts directly from our own warehouse. (TM Original Parts) After we received the payment, the parts will be shipped within 1-2business days. Delivery time depends on the location, but it will be around 1-3 business days after the parts are shipped. Other parts that are not at stock will have a delivery time of 2 - 5 business days if our supplier has them at stock.
If the delivery time will be longer we will contact the customer
1.2 How can i change or cancel my order?
If you placed an order and you want to change something, please contact our customer service. This is only possible, if the order isn't shipped yet. Is the order already shipped and you want to send it back, contact our customer service.
You can always return your order within 14 days, without giving a reason. We will refund the money to your bank account.
1.3 What to do when your order is incorrect or incomplete?
Everybody makes mistakes. To make everything ok again, you can call us or fill in our contact form in our costumerlist. We will then immediately provide the solution!
We ask you to check out or the contents of your packet corresponds to the bill. If it isn't so, you have to check your order. You can find your order in your confirmation e-mail.
Payment
2.1 In what ways can I pay?
Payment can be safe, easy and quickly in a variety of ways.
iDEAL (QR)
Paypal
Overschrijving
Bancontact
Belfius
KBC / CBC
giropay
EPS
SOFORT Banking
Mastercard
VISA
Maestro
V-PAY
bunq
Shipping and delivery
3.1 How much shipping costs do I have to pay?
The shipping costs are € 7,50 per order. (When ordering from € 150, - the order is sent free)
The shipping costs are € 7,50 per order. (When ordering from € 150, - the order is sent free)
The shipping costs are € 6,95 per order. (When ordering from € 150, - the order is sent free)
3.2 What happens when I am not at home during the delivery?
If you are not home when the Package Delivery Driver comes to your door, your package will usually go to a drop-off point. The driver will then (almost always) leave a note in your mailbox. Did you not receive it? Then check your Track & Trace code for more information!
3.3 How can I track my shipment?
Once your order has been shipped, you will receive an email with Track & Trace information to track the package.
3.4 On which days can I expect my order?
Orders are delivered from Monday / Saturday (Depending on the country)
Returns
4.1 How can i return an order or article ?
You can send an oder or article back within 14 days.
Here we explain how you can do that:
Step 1: Login to your account
Step 2: Click on "My orders"
Step 3: Click on "view" behind the order
Step 4: Click on "Return item(s)"
Step 5: Slecht the items you want to return and fill in the other forms.
We will contact you to inform how to return te products.
If you don't have an account on our website, contact us by Email [email protected] just send us a message with the order number and the parts you would like to return.